Privacy Policy

1. Information We Collect

We collect information that you provide to us and information that is collected automatically when you use our website or services.

• Contact information — such as your name, business name, phone number, email address, and preferred method of contact.
• Business information — such as your business type, industry, service area, and the products or services you are interested in.
• Merchant account information — such as processing statements, rate information, and documents you share with us so that we can prepare a rate review or proposal.
• Partner information — such as company or organization name and service area when you submit a partnership inquiry.
• Messages and communications — the content of messages you send us through forms, email, phone, or text.
• Technical information — such as IP address, browser type, device information, pages visited, and cookies or similar technologies.

Please do not send full payment card numbers, card security codes, or bank login credentials through our website forms or by email.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide free consultations, rate reviews, and proposals;
• Evaluate, set up, and support payment processing, POS, and related business solutions;
• Communicate with you by phone, email, or text about your inquiry, our services, and account support;
• Evaluate and administer partnership inquiries and our partner programs;
• Operate, maintain, secure, and improve our website and services;
• Detect and prevent fraud, abuse, and security incidents, and comply with legal and regulatory obligations.

3. How We Share Information

We do not sell your personal information. We may share information in the following circumstances:

• Service providers and partners — such as acquiring banks, payment processors, ISOs, POS and software providers, and other vendors that help us evaluate, deliver, and support the services you request;
• Business operations — with professional advisors, and in connection with a merger, acquisition, financing, or sale of assets;
• Legal and safety — when required by law, regulation, or legal process, or to protect the rights, property, and safety of our customers, our company, or others;
• With your consent — in any other case where you have asked or authorized us to do so.

Third parties that receive information from us are expected to use it only for the purposes for which it was provided and to protect it appropriately.

4. Cookies and Analytics

Our website may use cookies and similar technologies to remember your preferences, understand how visitors use the site, and improve performance. You can control cookies through your browser settings; disabling them may affect certain features of the site.

5. Text Messages and Email Communications

If you provide your phone number or email address and consent, we may contact you by phone, text message, or email regarding your inquiry, services, and related offers. Consent is not a condition of purchase. Message frequency varies, and message and data rates may apply. You can opt out of text messages at any time by replying STOP, and you can unsubscribe from marketing emails using the link in the message or by contacting us. We do not share mobile phone numbers or text messaging consent with third parties for their own marketing purposes.

6. Data Security and Retention

We use reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We retain information only for as long as needed to fulfill the purposes described in this policy, to meet legal, accounting, and regulatory requirements, and to resolve disputes. When information is no longer needed, we delete or de-identify it. You may request deletion of documents you have provided, such as merchant statements, subject to legal retention requirements.

7. Your Choices and Rights

You may contact us at any time to:

• Request access to, correction of, or deletion of the personal information we hold about you;
• Opt out of marketing communications by phone, text, or email;
• Ask questions about how your information is handled.

Depending on where you live, you may have additional rights under applicable state privacy laws, including the California Consumer Privacy Act (CCPA), such as the right to know, delete, and correct personal information and the right not to be discriminated against for exercising these rights. We will respond to verified requests as required by law.

8. Third-Party Websites

Our website may contain links to third-party websites or services, including partner and payment providers. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.

9. Children’s Privacy

Our website and services are intended for business use and are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the effective date above. Your continued use of our website after changes are posted means you accept the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Rewards Bankcard Services
2223 Crenshaw Blvd., Los Angeles, CA 90016
Phone: 213-799-2277
Email: info@rbsbankcard.com